Communications Department:

• Courteous and professional communications team to handle all reservation details and guest inquiries.

• Detailed instructions are provided to all guests to ensure a smooth check-in and check-out process.

• All guests are required to provide identification and stay details so we can  perform a screening to ensure guests meet our standards

• Our guest service line is available to answer all questions, concerns, or maintenance issues that need immediate attention.

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Operations Department:

• Our friendly Account Managers are highly trained to oversee the daily operation to ensure our guests have a memorable experience.

• All check-ins are done with our Account Manager present to ensure the guest has everything they need and understands our policies.

• Nightly patrols are completed by our account managers to make sure all areas, house rules and safety concerns are followed.

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Cleaning and Maintenance:

• Professional in-house cleaning services with 6 hours turn around time to ensure suites exceed expectations to maintain 5-star reviews

• Expert maintenance support to upkeep suites to their highest standard and  fix any issues as needed